|3e. Troubleshoot basic software, hardware, and connectivity problems common in digital learning environments.|
We do not often experience a lot of downtime or have online services not work correctly in our personal lives. If we do, we have the option of finding a different service or choosing a new tool. Teachers and students do not always have that luxury when it comes to district supported platforms and programs in schools. As I talked about in my post 21st Century Technology Hierarchy of Needs, there is a base level of reliability and usability that districts need to find a way to provide. Teachers need to trust that once they put time into creating a tech infused lesson the technology will be working when they are ready to teach with it. The more confidence they have in the technology, the more likely they will be to use it with students.
The next step is helping teachers gain the confidence in their own troubleshooting skills. In my post Teaching Technology Troubleshooting is Like Teaching Math, I talked about technology troubleshooting being one of the things that holds some teachers back from truly embracing technology as part of their teaching strategies. There is a certain amount of understanding of technology as a system and a process that needs to be understood at a deeper level that really enables someone to feel comfortable troubleshooting. Some of our students have that understanding and could be a big help if teachers can let go of feeling that they have to be the expert before they try something new with technology. Sometimes the most unlikely students will turn out to be experts in the room and it can be very empowering for them to be seen as leaders or someone with expertise.